Shipping Policy for Organic Herbal Products

Thank you for choosing our Organic Herbal Products. We are committed to delivering our high-quality products to you in a timely and efficient manner. Our shipping policy is designed to provide clear and concise information regarding our shipping processes and what you can expect when you place an order with us.

Order Processing:

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods:

  • Standard Shipping: Delivered within 5-7 business days.
  • Expedited Shipping: Delivered within 2-3 business days.
  • International Shipping: Delivery times vary based on destination country but typically range from 7-21 business days.

Shipping Costs:

  • Shipping costs are calculated based on a fixed flat rate of R100.
  • Free standard shipping is available for orders over R5000 within South Africa. 
  • International shipping costs will be provided at checkout based on the destination.

Tracking Your Order:

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • You can track your order through The Courier Guy tracking system.

Delivery Expectations:

  • Delivery dates are estimates and are not guaranteed due to potential delays caused by payment authorization, weather, carrier delays, or other unforeseen circumstances.
  • We recommend placing your order well in advance if you need your products by a specific date.

International Shipping:

  • Customers are responsible for any customs, duties, or taxes imposed by their country.
  • We are not responsible for delays due to customs processing.

Damaged or Lost Packages:

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
  • Claims for damaged or lost items must be received within 30 days of the original delivery date.

Returns and Exchanges:

Please refer to our Return Policy for information on returns and exchanges.

We appreciate your understanding and patience as we work to ensure your order arrives safely and promptly. If you have any questions or concerns about your order or our shipping policy, please contact our customer support.